Frequently Asked Questions

How do I search for products?

You can search our products by entering the name or brief description into the Search Bar at the top of a page. Be sure to keep your search criteria more general.

How do you calculate shipping costs?

We calculate shipping costs based on shipping type selected (Free, Saver, Standard and Expedited) and product weight / volume. There may be multiple/different shipping companies that have different rates, so it is always best to check and compare which is most affordable. For any other details on how we calculate shipping costs, please contact us.

Do you have buyer protection?

We offer buyer protection, which is our guarantee to enables buyers to shop with confidence.

You are protected when:

  • The item you ordered hasn’t arrived in the time promised.
  • The item you received was not as described.

We hope this guarantee helps demonstrate our commitment to you for the best shopping experience possible.

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