As long as an order hasn’t been shipped, it can be cancelled. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once our packaging and shipping process at the warehouse(s) has started, the order can no longer be stopped.
Your satisfaction is our top priority. You can request a refund or re-shipment for orders if:
We do not issue refunds if:
*You can request a refund within 15 days after the guaranteed delivery period (45 days) has expired. You can do it by messaging us on the Contact Us page.